Our Commitment
At Rinor Energy (the trading name of RI & OR Consultancy Limited), our reputation is built on trust, integrity, and an unwavering commitment to serving the best interests of our business clients. This Code of Conduct outlines the ethical standards and professional principles that guide every action we take.
All our employees and representatives are bound by this Code, which ensures we operate with transparency, professionalism, and in full compliance with UK laws and industry regulations.
Our Core Principles
Our conduct is driven by four core principles:
- Integrity: To be honest, truthful, and transparent in all our dealings. We provide clear and accurate information, enabling our clients to make informed decisions.
- Professionalism: To maintain the highest standards of competence, knowledge, and service. We treat all clients, partners, and suppliers with respect and courtesy.
- Impartiality: To provide unbiased advice based solely on the needs of our client's business. Our recommendations are driven by finding the right energy solution, not by preferential arrangements with suppliers.
- Compliance: To adhere strictly to all applicable laws, regulations, and industry standards, including the Ofgem Third Party Intermediary (TPI) Code of Practice and UK data protection laws.
Our Responsibilities to Our Clients
We place our clients at the heart of our business. We commit to:
- Clear and Honest Communication: We will always communicate in plain English, avoiding jargon where possible. All information provided regarding tariffs, contracts, and market conditions will be accurate and not misleading.
- Understanding Your Needs: We will take the time to understand your business's specific energy requirements before making any recommendations.
- Transparency on Fees and Commission: We will be clear and transparent about how we are paid for our services. Our commission is included in the unit price provided by the supplier, and we will explain this upon request.
- Letters of Authority (LoA): We will only act on your behalf with your explicit permission, documented through a clear and time-limited Letter of Authority. We will never use an LoA for anything other than its intended purpose of gathering information or arranging an agreed contract.
- Contract Clarity: We will take all reasonable steps to ensure you understand the key terms, conditions, and obligations of any energy contract before you agree to it.
- No High-Pressure Sales: We do not engage in aggressive or high-pressure sales tactics. Our goal is to build long-term relationships based on trust and value.
- Data Protection: We will handle your personal and business data securely and in strict accordance with our Privacy Policy and UK GDPR.
- Complaint Handling: We operate a fair, transparent, and accessible complaints procedure. If you are unhappy with our service, we will investigate the matter thoroughly and work to find a satisfactory resolution.
Our Commitment to Compliance
Rinor Energy is committed to full compliance with all relevant authorities and regulations, including:
- The Ofgem Third Party Intermediary (TPI) Code of Practice.
- The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- All applicable consumer and business protection laws.
We actively monitor regulatory changes to ensure our practices remain compliant and continue to protect our clients' interests.
Upholding This Code
This Code of Conduct is a condition of employment for everyone at Rinor Energy. We provide regular training to our team to ensure these standards are understood and upheld at all times.
Contact Us
f you have any concerns about how we handle your data, please contact our Data Protection Contact first so we can try to resolve the issue:
